Return to Contest

Your Privacy Rights

[lucabosiowines.com]

A Member of the Quintessential Family of Brands


Privacy Policy

Effective as of February 18, 2020


Our Commitment to Privacy

Protecting your privacy is important to us. This privacy policy explains how the Quintessential family of brands collects, uses and safeguards information you provide to us on this Site, in person, or that you have otherwise given us which personally identifies you, as well as general, non-personal information that is automatically collected from our Sites.

We are based in California, and this policy incorporates protections for California residents provided under the California Consumer Privacy Act of 2018 (“CCPA”).  Although we are based in the United States, this privacy policy also takes into account the requirements of the European Union’s General Data Protection Regulation (GDPR).  Since we care about your privacy, we provide the same rights to all of our customers whether or not they are in California or in the E.U.

However, as discussed further below under Legal Disclaimers, E.U. residents should be aware that our processing of data is only occasional and we have not designated a representative to the European Union or any supervisory authority, your use of this Site and our services is still subject solely to California and United States law, and we are not agreeing to be bound by the GDPR or subject to jurisdiction in the E.U.

Summary of Your Rights

If you ever have any questions about how we use and store your personal information, you can submit those questions to us at .  Below is a non-exhaustive summary of the rights you have in this policy. This summary is only for your convenience: it does not change the details, exceptions and legal obligations that apply to these items set out in more detail below:

We do not and will not sell your data to any Third Parties for their marketing purposes. We share your personal information only within the Quintessential family of brands, as well as with certain Service Providers to carry out our business with you.

Up to twice a year, you may ask us whether we are storing and collecting your personal information, what information of yours we are collecting and storing and with whom we may share it. Send us an email at customerservice@quintessentialwines.com

You may update or correct the personal information we have about you at any time by contacting us at customerservice@quintessentialwines.com

You may request that we delete the personal information you provided to us at any time or withdraw your consent allowing to store and process your information by sending your request to customerservice@quintessentialwines.com or by calling 707-226-8300, and we will delete it (unless there is a specific reason to keep it).

  • You may opt out of receiving marketing e-mails or the use of your personal data by us for direct marketing purposes. To opt out of the use of your personal data for this purpose, contact us at or by <707-226-8300>. But you may miss out on
  • .
  • We do not and have not disclosed customers’ personal information for any purposes to anyone other than our Service Providers.
  • You cannot object to our sharing your information with our Service Providers, such as shipping companies and credit card processors to facilitate your transactions, but be assured that our agreements with those providers and California Consumer Privacy Regulations prevent them from using your personal information for any other purposes.
  • We use cookies to make our website work and to enhance your experience, as well as for our marketing purposes. You may manage your cookies, ‘Do Not Track,’ and similar technologies by accessing your browser’s preference/settings menu.  If you reject cookies, the Site may not work fully and you won’t be able to order anything online.
  • You have a right not to receive any discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.
NOTICE OF COLLECTION

Who is Collecting Your Data

Quintessential Wine controls the data that is collected on the Site.  You can contact us anytime at: or <707-226-8300>.

Categories of Information We Collect

We collect and store certain personal information about you at various points in order to provide you with products and services.  We collect this information from information that either you provide us directly or gathered from your devices. As discussed further below, we are required to collect certain information from you such as your age and residence in order to sell and ship you wine legally.  We also use this information and additional information we collect to customize our services to your preferences and provide you with products and services that we believe will appeal to you.

California defines certain categories of “personal information.”  We collect information that falls into the following categories directly from you and your electronic devices, as well as from other publicly available sources. Your information is not disclosed except when necessary to carry out our business purposes via our service providers:

  • “Identifiers” and “Additional Identifiers” such as name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, phone number, or credit card number
  • Characteristics of protected classification under California Law: such as age, gender and marital status
  • Commercial information such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
  • Internet or other electronic network activity information such as browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
  • Inferences drawn from any of the information above to create a profile about a consumer
  • Professional or employment-related information such as job history or performance evaluations (only for our employees and applicants)

Why We Collect Your Information

We do not sell your personal information. We share information with our service providers in the categories listed above only when necessary to carry out the purposes below. We collect your information to manage our relationship with you and send you communications, and for a number of our other business purposes, including the following:

AGE VERIFICATION

You must be of legal age to use the Site or to purchase any alcoholic beverage.  If you wish to purchase any alcohol containing beverage from us, you may be required to provide personal information sufficient to verify that you are over 21 years of age.  If you do not provide information to verify that you are of legal age, we cannot provide any services to you. We also cannot ship any product to you if you do not provide an address at which a person over the legal age is available to receive the product. We do not knowingly collect nor do we sell personal information from individuals under 21, nor do we direct any of our content to individuals under 21. If we learn that we collected the personal information of a minor, we will take steps to delete the information as soon as possible.

TRANSACTIONS

To carry out transactions for you, we are required to collect and provide your information to certain of our service providers in order to process orders and shipments, store your data, and manage e-mail distribution.

MARKETING

We also use the information we collect for our marketing purposes. If you would like to opt out of our use of your information for marketing purposes, or to be removed from our email list, you may contact us at .  Even if you opt out, we may still send emails to you concerning specific transactions or other non-marketing related messages. Our service providers are not permitted to use your information for their own marketing purposes, unless they have an independent relationship to you and have obtained your information from another source.

When you visit the Site, we also collect some basic non-personal information about you and your browser. Examples of such non-personal information that is collected include what type of browser and operating system you are using, how long you remained on our Site and what pages you looked at while here. This non-personal information is anonymous and helps us understand how visitors browse our Site, so that we can make their shopping experience better. We do not make any efforts to identify you from this non-personal information.

OTHER WEBSITE FEATURES

We occasionally offer visitors to our website various features for their information and enjoyment, which we may change from time to time.

To the extent you participate in any sweepstakes, promotions or contests through the Site, any personal information provided by you may be used in accordance with separate or different terms and conditions under the applicable rules of such sweepstakes, promotion or contest, which may differ from this Privacy Policy.

How Long We Keep Your Information

We will retain your information for as long as your account is active or as necessary to provide you services and to maintain a record of your transactions for financial reporting and compliance purposes. If you wish to cancel your account, please contact us at customerservice@quintessentialwines.com. We will keep your order history on file indefinitely so that we can always provide you with information on what you ordered previously unless you ask us to delete it.

Your Rights to Access, Correct or Delete Your Data, and “To Be Forgotten”

If you so desire, we will provide you with a copy of your account data or delete your account at your request. We will also fix any mistakes you alert us to in your information. You can request any changes to your personal information by contacting us at customerservice@quintessentialwines.com  Up to twice a year, you may ask us whether we are collecting, storing, using, disclosing or selling your personal information, what categories and specific pieces of personal information of yours we are collecting and storing, the categories of sources from which our personal information is collected, the business or commercial purpose for collecting your personal information, and whom we may have shared your information with.

You may request a copy of the categories of personal information we have about you by contacting us at customerservice@quintessentialwines.com or by calling us at 707-226-8300. We may contact you further to verify your identity if we do not have sufficient proof in your request, such as the request being sent from your email address that matches the one we have on record. If you request specific pieces of information, to verify your request you will need to provide a declaration to us via mail at 1310 2nd Street Napa, CA 94559. We will work diligently to respond to your requests and will provide you with a free response within 45 days.

If you would like us to delete your data, please contact us at customerservice@quintessentialwines.com or by phone to 707-226-8300. Depending on the nature of the data that you request we delete, we may require you provide two or more data points that match the information in our file. Note that even if you request deletion, we may continue to retain and use information as may be authorized or necessary under California Law. While you have the right to request that we delete the personal information you provide to us and we will not discriminate against you for exercising any rights that you have, we may no longer be able to sell you any alcohol containing beverages if you ask us to delete your information showing you are of legal age or are in a location where it is legal for us to sell to you, and you may need to make other arrangements to verify your age and location to facilitate transactions.

We will verify your identity for purposes of such a request to delete or a request to know.  If you have an account on the Site, we will verify your request for information through your account.  If you do not have an account, we will verify your request depending on the nature of the request.  If you request to know the categories of information, we will request that you provide two pieces of information that match our records, which may vary depending on the information we have on file.  If you request to know specific pieces of information, we will require additional verification to match three pieces of information on file, as well as a signed declaration. If you would like to designate an authorized agent to make such a request or your behalf you may do so by providing us with your signed permission of such authorization, verify your identity with us as described above, and confirm that you provided the authorized agent permission to submit the request; or your agent must provide proof of a power of attorney.

In order to ensure protection of your information from fraudulent requests, in the event the requisite verification is not satisfied, we may deny the request for access to your account data or to delete your account for your protection.

Protecting Your Information

Quintessential is the controller of the information collected on this Site. We outsource certain aspects of our data processing operations to our Service Providers, as discussed below. We make every effort to ensure that any data that we and our processors store about you is kept behind a secure firewall and is not accessible to the public in any way. Any sensitive information (such as credit card number) that we collect from you is maintained securely by our Service Providers. We protect user data offline as well by restricting access to information to only those customer care employees who need the information to perform a specific job. Employees are kept up to date on our security and privacy practices and are aware of the importance of keeping customer data secure and safe at all times.

Although we use our best efforts to protect the security of your information and our system, and we have agreements in place with our processors requiring them to do the same, no transmission via the internet or storage of data can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Site. Therefore, you assume that risk by using the Site.

If you have any questions about our site, please feel free to email customerservice@quintessentialwines.com

Automated Decision Making

Neither we nor our third party processors employ any automated decision making except in the context of processing orders for sales of alcohol beverages. In that context, if the information we have on file for you does not show you to be of legal age, or shows an address where we are unable to ship, or your payment information fails to be authorized, we will not be able to process your order. If any of those issues occur, please contact us at customerservice@quintessentialwines.com and we will attempt to resolve the issue.

Cookies

Our Site uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. We also use cookies to remember some of the information you’ve given us so you don’t have to reenter it each time you visit the Site. By showing us how and when shoppers use the Site, cookies also help us see which areas are popular and which are not. Many improvements and updates to the Site are based on data such as total number of visitors and pages viewed. Most browsers are initially set to accept cookies. You may manage how your browser handles cookies and related technologies by adjusting your browser’s security and privacy settings. Refer to instructions related to your browser to learn about privacy and security settings that are available to you. The cookies that we use do not allow other parties to collect personally identifiable information about your online activities over time and across different Web sites. If you reject, block or delete cookies, you may not be able to use particular features of the Site or to take full advantage of features offered on the Site, and you will not be able to place an order on the Site. 

Do Not Track Signals

Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our website not to collect tracking information. The Site does not respond any differently to “do not track” signals. Information tracked by the Site through cookies is discussed above.

Data of Minors

The Site is not directed at children and cannot be accessed by persons who do not verify that they are of legal drinking age. As a result, we will not knowingly collect information from minors of any age in the U.S., including those under 16, with or without consent from their parents or guardians.

Protecting the privacy of children is very important to us.  If we learn that we collected the personal information of a minor, we will take steps to delete the information as soon as possible.  If you believe we have inadvertently collected the personal information of your minor child, please contact us at customerservice@quintessentialwines.com

Legal Disclaimers

This policy does not govern the terms of our relationship with you or constitute any representation or warranty. The terms “site” “us” or “we” refer to Quintessential and its subsidiaries and affiliates and this website. The terms “you”, “your” or “customer” refer to the user or viewer of this Site or customer of the Winery.  Please read this privacy policy carefully. If you do not agree to our practices, please do not register, subscribe, create an account, make purchases or otherwise interact with this Site. By visiting and using the features on the Site (including creating an account, mailing list sign up, making purchases, or other Site features and browsing), or by providing us with your personal information, you agree to this privacy policy. In addition to the use of your personal information for our business purposes, and subject to our not otherwise sharing or selling your data to Third Parties except as set forth above, Quintessential reserves the right to disclose your personally identifiable information as allowed or required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site.

This Site may contain links to other sites outside of the Quintessential family of brands. We are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each site that collects personally identifiable information. This privacy policy applies solely to information collected by this Site. Links to social media platforms and features of those platforms are subject to their respective privacy policies.

Privacy Policies Update

We reserve the right to modify this privacy policy at any time.  We may periodically revise this privacy policy without notifying you of the changes, but will post a notice on our website if we make any material changes. It is up to you to consult this page to become aware of the changes, and your continued use of the Site will constitute acceptance of any updates. However, if we have your email address, we will notify you in the event we make any changes that substantially affect your rights to your personal data, specifically, if we intend to change our policy that we do not sell your personal information to any Third Party.

If you have any questions about this policy, you can reach us at customerservice@quintessentialwines.com or by phone at 707-226-8300.